To book a collection simply tell us what you want collecting from where and we will send a team round to fulfil your request. Our online booking and payment system makes it quick and easy to book a collection at a time that suits you.
We define heavy loads as dense materials such as bricks, concrete, soil, tiles and similar materials.
Heavy loads are charged by weight, irrespective of volume, and, because our vehicles are fitted with digital scales, your load can be assessed accurately on site. Our ‘weight to volume’ rate is based on 1 cubic yard per 100 kg. So, for example, if your ‘load’ of building rubble weighs 1,100 kgs we would charge the equivalent of 11 cubic yards of vehicle carrying space (volume).
If you have any concerns about the weight of the junk you want removed then please call a member of our experienced staff who will be pleased to help you.
All bookings are subject to our terms and conditions
Upon placing and paying for your collection with Click and Clear, you accept that the information you have supplied is accurate and true. In cases where we attend and the items to be collected are significantly different to those described at the time of booking and we are unable to remove the items, or the customer declines to have further work carried out for any reason, we reserve the right to charge or retain a £50 attendance fee to cover our costs. This applies but is not limited to waste of a larger volume than described, waste that is heavier or denser than described, waste that cannot be removed within a reasonable time due to undisclosed access difficulties and items that cannot be safely handled by two people.
Heavy or dense weight is defined as that which weighs in excess of 60Kg per cubic yard in our sole judgement. Such weight will be chargeable at a rate of £12 per 60Kg in excess of the allowance of 60Kg per cubic yard.
At our discretion we may refund the attendance fee on request and this will be evaluated on a case by case basis. If an attendance fee is deemed to be charged the remaining balance paid by the customer will be credited back to the customer.
In the unlikely situation that we have to cancel a job we will give you the option to book another time slot or refund your payment.
Payment in full must be made at the time the order is booked (either online or by phone), unless the work is being carried out on behalf of an account customer, or a prior agreement has been made.
For account customers, in the event payment is not made we reserve the right to return any waste collected back to the producer. Payments not made within 14 days of the collection date will incur a late payment fee of £50, and we reserve the right to charge interest on any unpaid balance at the rate of 2% per month. We do not assume ownership of any waste collected until payment for the collection has been made and a transfer note for the waste has been provided to the customer.
If you wish to cancel your collection we require 48 hours notice and no costs are incurred and we will refund your payment or arrange a new collection time. If you fail to give us 48 hours notice then an admin fee of £45 will be charged and the difference in the order will be credited to the card you made payment on.
For account customers, invoices are due upon receipt until credit terms have been agreed before the work is carried out. Any invoice that is not paid within 14 days of the due date will attract an administration charge of £45.00 We reserve the right to charge interest on any balance that remains outstanding after 14 days from the due date at the rate of 2% per month.
We want you to be completely happy with our service and deliver happiness and a smile. If for any reason you feel that we have not carried out our work to your satisfaction, please contact us in writing and we will investigate your complaint. We will respond to all complaints within 48 hours and have a final answer in no more than seven business days.
In accordance with our health and safety policy, Click and Clear reserve the right to stop work immediately if we consider in our sole opinion that there is a heightened safety risk to any person. This may include, but is not limited to unsafe structures or working environment, the presence of hazardous or dangerous substances including asbestos, and materials or items that are not safely manageable by a two person team. In the event of a termination of work for health and safety reasons, we reserve the right to charge for removal and disposal of any waste already removed from the same site.
While we always try to ensure that any service is provided at the time and date of booking, this is not guaranteed. Where we are not able to provide service on the booked day, an alternative date and time will be offered.
Under no circumstances shall Click and Clear and its sister companies be liable in any event for consequential loss, special damages or other direct or indirect loss, howsoever arising, whether or not the company knew or ought to have known that such losses or damages might be incurred